Privacy Policy

Poulin Health and Wellness ("we," "us," or "our") is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, and protect your personal information in connection with our services, which include online fitness training, nutrition coaching, and wellness programs. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

Personal Information: When you sign up for our services, we may collect personal information, including your name, email address, phone number, date of birth, and payment
information.
Health Information: As part of our fitness and nutrition programs, we may collect health-related information, such as fitness goals, dietary preferences, medical conditions, and activity levels.
Usage Data: We collect information on how you interact with our website and client app, including IP address, device type, browser type, and other usage details to improve our services.
Communication Data: If you contact us through email, phone, or chat, we may retain records of these communications for quality assurance and support.

2. How We Use Your Information

We use your information to:

Provide Services: Deliver personalized fitness and nutrition coaching, create customized plans, and support client progress.
Client Support: Communicate with you regarding program updates, feedback, and weekly check-ins.
Payments and Billing: Process payments securely through Stripe and manage any related billing matters.
Improve Our Services: Analyze trends, usage, and feedback to enhance our services and client experience.
Marketing and Updates: With your consent, send updates, promotions, or offers related to Poulin Health and Wellness services. You can opt out at any time.

3. Mode of Payment

Payment Processing through Stripe: We use Stripe, a trusted third-party payment processor, to handle all payment transactions. When you make a purchase, your payment information is securely handled by Stripe according to their privacy policy and standards. Poulin Health and Wellness does not store your complete payment details.

4. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in limited situations:

Service Providers: Trusted third parties that assist with payment processing, data storage, app hosting, and communication may access your information solely to perform services on our behalf.
Legal Requirements: If required by law or to comply with legal proceedings, we may disclose your information.
Business Transfers: In the event of a merger, acquisition, or transfer of assets, your information may be transferred to the new owner.

5. Data Security

We prioritize the security of your personal information and use industry-standard measures to protect it, including secure servers, encryption, and access controls. However, no transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

7. Your Rights

You have the right to:

Access and Update: Review and update your personal information at any time.
Data Deletion: Request the deletion of your data from our records.
Withdraw Consent: Revoke consent for receiving marketing communications.
Restrict Processing: Restrict how your information is used under certain circumstances.

To exercise these rights, please contact us at [email protected]

8. Cookies and Tracking Technologies

Our website and client app may use cookies or similar technologies to enhance user experience and analyze usage. You may adjust your browser settings to refuse cookies, but this may impact functionality.

9. Third-Party Links

Our services may contain links to third-party websites or services. This Privacy Policy does not cover those services, and we are not responsible for their content or privacy practices. We recommend reviewing their privacy policies before use.

10. Children’s Privacy

Poulin Health and Wellness is not intended for individuals under 18 years of age. We do not knowingly collect information from minors without parental consent. If we learn that we have collected information from a minor, we will delete it promptly.

11. Changes to This Privacy Policy

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Poulin Health and Wellness

Email: [email protected]

Get In Touch

Address : Moose Jaw, SK, Canada

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